This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.
1. Information We Collect
Information you provide directly: name and business name, email address, phone number, business details submitted through our contact or intake forms, and any information you share during discovery calls, demos, or service engagements.
Information collected automatically: IP address and approximate location, browser type and device information, pages visited and time spent on our website, and referral source.
We do not knowingly collect information from individuals under the age of 18.
2. How We Use Information
We use the information we collect to respond to inquiries and schedule consultations, provide and improve our services, send service-related communications, send marketing communications only where you have opted in, analyze website performance, and comply with legal obligations. We do not sell your personal information to anyone.
3. SMS and Communications
Opt-In: You will only receive SMS messages from us if you have expressly consented, by submitting a form on our website, replying to a message, or providing verbal or written consent. Message frequency varies. Message and data rates may apply.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected]. Consent is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
4. Data Sharing Policy
We do not sell, rent, or trade your personal information. SMS opt-in data and phone numbers collected for SMS consent purposes are never shared with third parties or affiliates for their marketing purposes, under any circumstances.
We share information only with trusted vendors who process data solely on our behalf (see section 7), when required by law, subpoena, or valid legal process, or to protect the rights, safety, or property of Richardson AI Solutions, our clients, or others.
5. Cookies and Tracking
Our website may use cookies to remember your preferences, understand how visitors use our site, and improve site performance. You can control or disable cookies through your browser settings. We do not use cookies to collect personally identifiable information for advertising purposes.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information, including encrypted transmission on all web forms, encrypted email infrastructure, access controls limiting who can view client data, and vendor selection that prioritizes security. No method of transmission or storage is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.
7. Third-Party Services
We use the following third-party services as data processors to operate our business: n8n (self-hosted automation) for workflow automation on our own private server, Vapi for AI voice agent infrastructure, Formspree for contact form processing and email delivery, Proton Mail for encrypted business email, Calendly for appointment scheduling, and Cloudflare / Vercel for website hosting. These providers may access personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. SMS opt-in and consent data is excluded from any third-party sharing for marketing purposes, as stated in Sections 3 and 4.
8. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, correct inaccurate information, delete your personal information, opt out of marketing communications at any time, and withdraw consent for SMS messages (reply STOP) or email (unsubscribe link). To exercise any of these rights, contact us using the information below. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Last Updated date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
10. Contact Information
Richardson AI Solutions, Raleigh, North Carolina. Website: https://richardson-ai.com. Email: [email protected]. Phone: (404) 953-8393. For SMS help, reply HELP to any message or email us at the address above.